[BUG] Account disabled without explanation — Max 5x gift subscription, no support response after 1 week

[lucas-scognamiglio]

Preflight Checklist

• I have searched existing issues and this hasn't been reported yet
• This is a single bug report (please file separate reports for different bugs)
• I am using the latest version of Claude Code

What's Wrong?

Preflight Checklist

• I have searched existing issues and this hasn't been reported yet
• This is a single bug report
• I am using the latest version of Claude Code

What's Wrong?

My account (lucas.s@liberfin.com.uy) was disabled without warning or explanation. I had a Claude Max 5x subscription, redeemed from a gift on March 15, 2026 (Invoice E8UUEEOW-0007).

I'm a software developer in Uruguay using Claude through the official web interface and Claude Code for legitimate work — coding, documentation, and product development at a fintech startup (Liberfin). No third-party tools, no VPN, no automated access.

What I've tried:

• Logged out of all sessions and disconnected all MCP servers
• Submitted the appeal form (no response after 1 week)
• Emailed support@anthropic.com (no response)
• Tried the in-app support chat (loops without resolution)
• Cannot delete my account either — it redirects to support, which doesn't respond

Error message: Account disabled / organization disabled (cannot access claude.ai or Claude Code)

Impact: $100 paid for a subscription I cannot use. No explanation provided, no refund path available, no support response.

This matches the pattern reported in #5088, #9950, #24235, #37057, and #26825 — paid accounts being disabled by automated review with no recourse.

Per the Consumer Terms of Service, a pro-rata refund applies when an account is terminated without a policy violation. I'm requesting either account reinstatement or a refund.

Claude Model: Claude Opus 4.6
Platform: Web (claude.ai) / CLI
Operating System: windows

What Should Happen?

My account should be active and accessible. I paid for a Max 5x subscription and have not violated any terms.

Error Messages/Logs

"This organization has been disabled"

Steps to Reproduce

1. Redeemed a Claude Max 5x gift subscription on March 15, 2026
2. Used Claude normally through claude.ai and Claude Code
3. Account was disabled without warning
4. Cannot access claude.ai or Claude Code — shows "organization disabled" error
5. Appeal form submitted, email sent to support — no response after 1 week

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

No response

Claude Code Version

2.1.87 (Claude Code)

Platform

Other

Operating System

Windows

Terminal/Shell

Warp

Additional Information

[github-actions]

Found 3 possible duplicate issues:

1. Claude Account Disabled After Payment for Claude Code Max 5x Plan #5088
2. [BUG] Account disabled immediately after Max 20x upgrade — ~$209 charged, no access, no refund #37057
3. Account suspended without clear reason - appeal submitted - jckcouto@gmail.com #40046

This issue will be automatically closed as a duplicate in 3 days.

• If your issue is a duplicate, please close it and 👍 the existing issue instead
• To prevent auto-closure, add a comment or 👎 this comment

🤖 Generated with Claude Code

[lucas-scognamiglio]

Not a duplicate. Those referenced issues (#5088, #37057, #40046) remain unresolved with no response from Anthropic. My case involves a gift subscription redeemed on March 15 with zero policy violations. Keeping open until I receive a response. El lun, 30 mar 2026 a la(s) 10:44 p.m., github-actions[bot] ( ***@***.***) escribió:

…

*github-actions[bot]* left a comment (anthropics/claude-code#41252) <#41252 (comment)> Found 3 possible duplicate issues: 1. #5088 <#5088> 2. #37057 <#37057> 3. #40046 <#40046> This issue will be automatically closed as a duplicate in 3 days. - If your issue is a duplicate, please close it and 👍 the existing issue instead - To prevent auto-closure, add a comment or 👎 this comment 🤖 Generated with Claude Code <https://claude.ai/code> — Reply to this email directly, view it on GitHub <#41252?email_source=notifications&email_token=B3QYWVOKJKN435WU3DJNV2D4TMPJVA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTIMJVHEZDIMBXHE42M4TFMFZW63VGMF2XI2DPOKSWK5TFNZ2KYZTPN52GK4S7MNWGSY3L#issuecomment-4159240799>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/B3QYWVPXEC45XI2HXIQBBOL4TMPJVAVCNFSM6AAAAACXHACPVOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHM2DCNJZGI2DANZZHE> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[DmitriyGolub]

Same issue pattern gift Max 5x redeemed, account stuck on Free plan since March 31. Billing shows two $0.00 paid invoices. Cannot use subscription, cannot purchase new one. Support ticket 215473712891046 open 5 days, no human response. Account: heartnesnev@gmail.com

[agentexpert-ai]

same issue on 2th April. subscribed on 23th March, Max 5x Gift Account and "Your account does not have access to Claude Code", "This organization has been disabled"
I am using claude app Version 1.2.234.

[asuneel]

Same issue here. Have paid USD 150 for Teams Plan for 6 users. Credit card had an issue in being charged due to some card restrictions. Later on was paid successfully using another alternate card. But after payment, it's been a week now and we havent been able to use the account nor have anyone responded. Have raised Ban Appeal Forms multiple times citing the urgency of the matter but not reply. I have sent mails to support and usersafety accounts and havent got any proper reply. Our account name is suneel@skrllp.com

[xiaji]

Understood — this may not belong in Claude Code.

My issue is a gifted-plan billing/account discrepancy: gifted Max 5x activated around March 23, account now shows Free, and the latest gift activation is missing from Billing. AI support is stuck because the billing record is missing.

Could you direct me to the correct human support channel?

[tr1plejj]

If you're affected by this, I've written a detailed post aggregating multiple reports including yours: https://www.reddit.com/r/ClaudeAI/comments/1sgkoxn/anthropic_gift_subscriptions_are_silently/ — also posted on X: https://x.com/Lynne1137561/status/2042189688492953976. The more visibility this gets, the harder it is to ignore.

[exsizzyyy]

#41252 Same issue here — Gifted Max 5x silently downgraded to Free

Account: claudeedualc44@gmail.com
Support ticket: #215473850294914 and #215473952410518 (open 1+ week, no human response)

Timeline:

• Early April: Activated gifted Max 5x subscription via official gift link
• For ~2 weeks: Claude Code completely inaccessible despite /status confirming active subscription. Error: "Your account does not have access to Claude Code. Please run /login."
• April 17 morning: Everything worked fine, actively using Claude Opus
• April 17 evening: Subscription completely disappeared, account now shows Free plan
• Billing history: empty — gift redemption doesn't appear at all

Possible trigger: On April 17 I also had a pending one-time credit offer from Anthropic (related to the April 4 third-party harness policy change), expiring today. The timing of the subscription disappearing matches this billing event exactly.

Gift link (already redeemed/expired, confirms activation on this account):
claude.ai/gift/redeem?code=bf01674d-4005-406f-864a-32f866bebe25

Support experience:
4+ AI-generated responses, none relevant to gifted subscriptions. Suggestions included "resubscribe" and "add a payment method" — neither applies to a gifted plan. No human has reviewed the ticket.

This is identical to the cases described in #43338, #45335, #41581, #48231. The fix requires a server-side account state reset. Can anyone from the Anthropic team help or escalate?

[AKnyaZP]

#41252 Same issue here — Claude Max X5 plan silently downgraded to Free

Account: knyazevartem44@gmail.com

I also noticed that my entire billing history has disappeared. The "Invoices" section is now completely empty, even though I could see my x5 Max subscription details there just a few days ago. It looks like the billing profile was reset or disconnected from my account.